Rental Policy

Authorized drivers and vehicle use

• Every driver must be at least 21 years old, possess a valid driver's license, and be listed as an authorized driver on the Rental Agreement.
• An unlisted or unauthorized driver is subject to a $1,000 minimum charge, plus responsibility for all resulting losses and damages.
• The vehicle must remain within Utah unless Property Damage Pros gives prior written authorization.
• Taking the vehicle outside Utah may result in a $1,000 minimum charge, recovery costs, additional mileage charges, loss-of-use charges, and termination of the rental.
• Vehicles may be operated only on paved public roads. Dirt roads, gravel roads, trails, and off-road use are prohibited.
• Evidence of unpaved-road or off-road use is subject to a $1,000 minimum charge, plus damage, towing, recovery, and loss-of-use costs.
• Vehicles may not be used for racing, speed testing, driver training, towing or pushing another vehicle, unlawful activity, carrying hazardous materials, or any purpose prohibited by the Rental Agreement.

Fuel, smoking, animals, and cleanliness

A customer is not charged a pet deposit or surcharge solely because of a service animal. Charges may still apply for actual damage or extraordinary cleaning when the same charges would apply to any other customer causing comparable damage.

Damage, loss, and incident reporting

• The renter is responsible for damage to or loss of the vehicle, except to the extent otherwise provided in the signed Rental Agreement or required by law.
• Damage includes, without limitation, windshield chips or cracks, damaged tires or wheels, lost keys or key fobs, dents, scratches, interior damage, and undercarriage damage.
• Applicable charges may include repair or replacement, towing, recovery, administrative expenses, diminished value, and loss of use.
• Any collision, theft, vandalism, warning light, mechanical concern, or other incident must be reported to Property Damage Pros immediately.
• The renter must cooperate with Property Damage Pros, law enforcement, insurers, repair facilities, and any investigation relating to the vehicle or incident.
• Do not authorize repairs, replacement parts, towing, or other work without approval from Property Damage Pros, except when immediate action is reasonably necessary to protect health or safety.

Insurance and financial responsibility

• The renter must provide current driver's-license and insurance information when requested.
• Insurance authorization does not automatically extend the rental and does not eliminate the renter's obligations under the Rental Agreement.
• The renter remains responsible for charges not paid by an insurance company or other third party, subject to the signed Rental Agreement and applicable law.
• Additional charges may include applicable taxes, approved mileage, fuel, parking charges, tolls, citations, towing, recovery, cleaning, repair, administrative expenses, and loss of use.
• Authorized amounts may be charged to the payment method on file as provided in the signed Rental Agreement and Addendum.

Return and extensions

• Return the vehicle to the agreed Property Damage Pros location unless different arrangements have been approved.
• Extensions must be confirmed by Property Damage Pros. Approval from an insurer, repair shop, attorney, or other third party does not by itself extend the rental.
• The vehicle must be returned promptly when Property Damage Pros provides return instructions or when authorization ends.
• The vehicle must be returned with all keys, key fobs, equipment, accessories, and documents supplied at the beginning of the rental.
• The renter should remove all personal property before returning the vehicle. Property Damage Pros is not responsible for property left in or on the vehicle except as required by law.